Your Bishop & Mitchell mattress is handmade to the highest standards and should be free
of any defective workmanship or faulty materials for a period of 10 years, from the point of purchase.
Where the mattress is in an unsanitary, stained or soiled condition.
Where the mattress has not been turned and rotated regularly.
Where a Tufting button fails, we reserve the right to repair, which will be free of charge.
Where the mattress has suffered from misuse, accidental damage, neglect, general wear & tear, body impressions, coils weakening due to user being heavier than 300 lbs
(maximum weight per individual).
Where usage of a none recommended foundation results in damage.
If a slatted base is used, the gap between the slats must not exceed 3" and a mattress pad placed between the mattress and the slats.
Failure to comply with any of the above conditions will render the Warranty invalid.
The Warranty applies to the original purchaser and is not transferable.
To make a Claim
Contact Bishop & Mitchell (KH Imports Ltd) in writing within one month of the defect becoming apparent, and provide proof of purchase.
If the mattress is found to be defective, Bishop & Mitchell (KH Imports Ltd) will replace the mattress, where possible with the same model as the original.
If stock is exhausted, we reserve the right to supply a replacement mattress with an alternative model. The customer will be responsible for all transportation for the delivery of the replacement mattress and cannot retain the original.